BusPatrol

Industry

Compliance Services, GovTech

What we did

Process Automation, Cost Optimization, Vendor Sourcing

Awards

Ops Excellence Ribbon ’24

Objective

Slash outbound mail OPEX by 25 % and shrink docketing errors below 2 % across 32 K compliance letters/month.

What we've done

1. Time-and-motion study on print/fold/mail flow.

2. Power Automate bot to generate PDFs & barcodes.

3. Third-party fulfillment contract with 24 h scan-to-delivery SLA.

4. Real-time Power BI dashboard for exception handling.

Creative Process

1. Kaizen Workshop | Mapped 37 micro-steps; flagged “red” waste zones.

2. Impact-Effort Matrix | Prioritized 12 initiatives; green-lit five high-return sprints.

3. Vendor Shift | Negotiated $0.78 per piece, volume-tiered.

4. Automation Build | Robotic doc pipeline; Azure Functions for webhook callbacks.

5. Go-Live & Control | SPC charts, weekly takt-time reviews, retraining.

Results

27 % productivity gain; $700 K annual OPEX cut.

Eliminated 25,750 labor-hours—equivalent to 13 FTE.

Docketing errors down 98 %; new-hire ramp-up 40 % faster.

Variable-cost model created a self-funding loop for future automation.

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Conclusion

We didn’t just mail letters faster; we weaponized data to vaporize busywork—freeing humans for judgement calls, not staplers.

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